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Privacy Policy

A legal disclaimer
Melz & Co is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy explains what information we collect, how we use it, and your rights under UK data protection law (including GDPR).
Information We Collect
When you use our contact form, we may collect the following personal information:
  • Name (required)
  • Email address (required)
  • Phone number (optional)
We do not collect any sensitive personal data through our website.
How We Use Your Information
We use the information you provide to:
  • Respond to your enquiry.
  • Provide information about our services.
  • Communicate with you regarding requests or appointments.
We will not use your personal information for any purpose other than the above without your consent.
Legal Basis for Processing
We process your personal data on the basis of:
  • Legitimate interests — to respond to enquiries and provide services.
  • Consent — where you have given permission for us to contact you.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your data only with trusted third-party service providers who support our business operations (e.g. website hosting, email systems), and only where necessary.
Data Storage and Security
  • Your information is stored securely within our systems.
  • We take appropriate measures to protect personal data from loss, misuse, and unauthorised access.
  • We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy.
Your Rights
Under UK data protection law, you have the right to:
  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (“right to be forgotten”).
  • Object to or restrict our use of your data.
  • To exercise any of these rights, please contact us using the details below.
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